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At Summit UK, it is our number one priority to keep our customers satisfied. This also includes shipping out orders to our customers quickly and in a timely fashion.

 

PLEASE NOTE: Import & duty costs are covered for our customers ordering from Europe.

Orders placed after 3:30pm will be sent next working day (excludes bank holidays and busy sale periods).

We ship worldwide using Royal Mail and DHL Express. Please see below for our shipping rates:

 

UK

Royal Mail 24 Tracked (1 working day) - £4.50

Free shipping on orders over £100.

Royal Mail 48H (2-3 days delivery) - £1.99

 

Europe

DHL Express (1-2 working days) - £15

Free shipping on orders over £300.

 

Africa

Royal Mail International Tracked (5-10 working days) - £10 up to £200.

Free shipping on orders over £200.

 

DHL Express (1-2 working days) - £18

Free shipping on orders over £300.

 

Asia

Royal Mail International Tracked (5-10 working days) - £10 up to £200.

Free shipping on orders over £200.

 

DHL Express (1-2 working days) - £18

Free shipping on orders over £300.

 

North America

Royal Mail International Tracked (5-10 working days) - £10 up to £200.

Free shipping on orders over £200.

 

DHL Express (1-2 working days) - £15

Free shipping on orders over £300.

 

Rest of World

Royal Mail International Tracked (5-10 working days) - £10 up to £200.

Free shipping on orders over £200.

 

DHL Express (1-2 working days) - £18

Free shipping on orders over £300

Delivery Process

Once you have placed an order, you will receive an order confirmation email. This email tells you that we have received your order and will show you information such as: products ordered, order number and your shipping location.

You will receive a second email and this is your shipping confirmation. This will include your tracking details and tracking number.

On the date of delivery, you will receive a text notification of your delivery window.

 

DHL Service Point

If you know that you will not be there to receive your delivery, you can choose to pick up your order from your nearest DHL service point. You can do this through your text confirmation.

To receive your delivery from a DHL service point you will need:

Photographic ID (driving licence or passport)

Email or text confirmation from DHL

 

Leaving With A Neighbour

You can choose to leave your order with a neighbour by providing DHL with a house number and other details. If you choose to have this option, DHL & Summit UK do not hold responsibility if the parcel is lost or damaged after it has been delivered.

 

Vacation

If you are vacation, you can request DHL to hold your parcel for up to 30 days.

 

***CLICK HERE TO DOWNLOAD THE RETURNS FORM***

 

Return Address:

Summit UK

15 Harwood Court

Bowes Road

Middlesbrough

TS2 1PU

 

Terms and conditions for returning items are on the returns form.

 

Sale Items

We do not offer refunds for sale items that have been returned.

We only offer exchanges or store credit.

 

Tracking Your Parcel

You can track your order through your tracking number sent via email. You can also track your shipment from the text confirmation sent once the order has shipped.